● Delivery & Returns
General Delivery Information
As we are a small business, we gather our orders and send them out once a week. This is more economical but it may therefore take a little longer for your order to arrive.
Our shipping rates are:
Netherlands: EUR 5,-
EU countries: EUR 10,- *
Other destinations: upon request *
* Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.
Free personal delivery available within Amsterdam, postal codes: 1012, 1015, 1016, 1017, 1051, 1052, 1053, 1054, 1056, 1057, 1058, 1071, 1072, 1073, 1074, 1075, 1076, 1077.
Packaging
We package all our products with care. To adhere to our values of sustainability, we aim to recycle and reuse as many of our materials as possible. This means that we may reuse delivery boxes and packaging of our sourced ingredients to package your shipment. Perhaps the outer packaging of your order does not look so nice, but it will never compromise the contents of your package.
● Important information about delivery
Due to the current COVID-19 situation, postal services either in the Netherlands or your country of origin may be having trouble processing and delivering packages in time. We are not responsible for any delays in delivery caused by this.
Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.
● Return policy
Our soaps cannot be returned
Our soap products are cosmetics with a use by date and come without a sealed (plastic) package, these products cannot be returned due to hygiene reasons. We kindly ask for your understanding.
Our accessories may only be returned when in perfect condition, unused and with their original packaging and tags still attached. If an item is not in its original condition and packaging you will not be eligible for a refund. Sale items are not usually eligible for a refund unless faulty.
What to do if you want to return:
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You have 14 days from the delivery date to let us know that you would like to return an item.
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Please send us an e-mail at contact@fris-naturals.com, with a note of your order number to tell us you would like to make a return.
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After receiving our instructions, please make sure to put the item back in the original packaging and send it safely and with the correct postage to FRIS naturals, Brederodestraat 46 HS, 1054 MV Amsterdam, the Netherlands.
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Please note, we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn't reach us safely in the post.
Within 14 days of receiving your return we will send you an email to confirm your return has been received and your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 14 days for your refund to appear on your bank statement.
For any questions about returns, please email us at contact@fris-naturals.com.
Complaints/Faulty item
We hope that your item reaches you in perfect condition and that you are very happy with it. If however an item arrives to you and it is faulty, please email us at contact@fris-naturals.com stating your order number and the nature of the fault. Photographs are also helpful if you can provide them. For eligible faulty items we will arrange for a refund or exchange.